We're here to help. If you're having trouble with VsnClppr or have a question, check the FAQ below or get in touch.
Contact Support
Email us at:
support@vsnclppr.comWe typically respond within 24 hours.
Frequently Asked Questions
How is VsnClppr different from Live Text?
VsnClppr is way faster for sharing text. Live Text requires tapping the camera icon, selecting text, opening the share menu, and choosing Messages (7+ taps). VsnClppr does all of this in one tap: point camera → tap Messages → done.
Does VsnClppr collect my data?
No. VsnClppr processes all text recognition on your device using Apple's Vision framework. No data is collected, stored, or uploaded. We don't have servers, analytics, or account systems.
Is VsnClppr a subscription?
No. VsnClppr is a one-time purchase of $3.99. No subscription, no ads, no upsells. Try everything free, then unlock forever with a single purchase.
What devices does VsnClppr work on?
VsnClppr works on any iPhone running iOS 16.0 or later. iPad support is not currently available but may be added in a future update.
Can VsnClppr scan documents or save PDFs?
No. VsnClppr is not a document scanner. It's a single-purpose utility for sharing camera text to Messages or Mail quickly. If you need document scanning, consider Adobe Scan or similar apps.
The text recognition isn't working. What should I do?
Try these steps:
- Make sure VsnClppr has camera permission enabled (Settings → Privacy & Security → Camera)
- Ensure the text is clearly visible and well-lit
- Hold your device steady and perpendicular to the text
- Restart the app
- If problems persist, contact us at support@vsnclppr.com
How do I restore my purchase on a new device?
Your purchase is tied to your Apple ID. Simply download VsnClppr on your new device and tap "Restore Purchase" in the app. No need to pay again.
Can I get a refund?
Refunds are handled by Apple, not by us. To request a refund, visit Apple's support page: support.apple.com/en-us/HT204084
Will VsnClppr work with iOS 18?
We test VsnClppr with each new iOS version and release updates as needed. If you experience issues with a new iOS version, please contact us and we'll fix it as soon as possible.
I have a feature request. Where do I send it?
We'd love to hear your ideas! Email us at support@vsnclppr.com with your suggestion. We read every message, though we can't guarantee every feature will be added.
Still need help?
Email us at support@vsnclppr.com and we'll get back to you as soon as possible.
Include your iOS version and a description of the issue for fastest support.